Privacy Policy

Northgate Operations, LLC

Effective Date: March 27, 2026

Introduction

Northgate Operations, LLC (‘Company”, "we ","our ", or “us”) respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, and safeguard information:

Through our website
In connection with services provided to our clients

Information We Collect

Information You Provide Directly

We may collect:

Name
Email Address
Phone Number
Business Information
Any other information you voluntarily submit

Information Collected Through Services (Client Data)

In the course of providing services, we may process personal information on behalf of our clients, including:

Caller information
Appointment details
Customer contact records
Service-related communications

Important:

This data is controlled by our clients. We process it only as necessary to deliver services.

Usage Data & Cookies

We may collect:

IP address
Browser type
Device information
Website activity

We use cookies and similar technologies for:

Analytics
Website functionality

How We Use Information

We use information to:

Provide and deliver services
Communicate with clients and users
Improve operations and performance
Maintain system security
Comply with legal obligations

Call Handling & Recording

As part of our services:

Calls may be recorded or monitored for quality assurance and training
Call data may be stored and reviewed internally

Clients are responsible for ensuring proper notice and consent is obtained from their customers where required by law.

Disclosure of Information

We may share information:

With service providers (e.g. CRM systems, telephony platforms)
To comply with legal obligations
To protect our rights or prevent harm

We do not sell personal information

Third-Party Services

We utilize third-party tools and platforms to deliver services. These providers may process data on our behalf under appropriate safeguards.

We are not responsible for the privacy practices of third-party systems used by clients.

Data Retention

We retain information only as long as necessary to:

Provide services
Meet contractual obligations
Comply with legal requirements

Data Security

We implement commercially reasonable safeguards to protect information from unauthorized access, disclosure, or misuse.

Your Rights

Depending on applicable laws, individuals may have rights to:

Access their data
Request correction
Request deletion

Requests should be directed to the appropriate data controller (typically the client)

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

Text Messaging

We do not share mobile information with third parties for marketing purposes. Massage frequency may vary. Message and data rates may apply. Users may opt out at any time by replying STOP.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

Contact Information

Northgate Operations, LLC

7202 Johnson Road, Unit 4

Granbury, Texas 76049

817-576-1260